Refund policy

Customer Returns/Exchanges

We do not and will not give satisfaction/buyers remorse returns.

Personal use products constitute a health and safety risk and include Any product that makes “Body Contact “ (internal or external). These include All adult toys vibrating or non-vibrating for any use, Vaginal, Anus, Penis, Oral, Lingerie, Apparel, Shoes, Bondage, Leather, Faux Leather, Silicone, Bottled Products, and related accessories are not returnable.

Product Selection – Intimate products are very personal therefore We (Wood and Hide Designs and its associates from here forth) cannot and does not warrant or guarantee your satisfaction with your purchase.

We reserves the right to refuse any return or exchange.

We are happy to help you in selecting the right item for you! To help you in your choices for purchasing decision, we include all the information that is needed. We include measurements for dimensions of the products on each product page. We also include information on the type of materials and colors on the each product page.

If you would like help or advice on selecting specific products, please feel free to reach out via email or social media, and one of our Owners will be more than happy to assist you! Messages sent via email will be responded to within 24 hours or the next business day.

Everything we ship is brand new, no returns or refurbished are recirculated.

Given the nature of these products, we cannot and do not give returns if you are not satisfied with the product. Please select your purchase carefully.

All products are inspected/tested to ensure that the item is working properly. In the event of a defective product, it can be exchange for the same item within 30 days of purchase, with proof of purchase. Only one replacement will be covered under warranty.

All returns and exchanges must be pre-approved, so please email for your return authorization. DO NOT send your product back without authorization from us.

To process your defective exchange promptly email us and be approved for the exchange. Our representative will first help troubleshoot your toy to see if we can get it resolved without unnecessary shipping. If there is no result from the troubleshooting, then your item is indeed defective and you will be responsible for shipping the item back to us.

When sending your item back, please make sure that it has been cleaned thoroughly. This is for the health and safety of our staff, any items that appear to over-used, older than purchase date, and are not cleaned properly will be refused for return or exchange authorization and will be returned to the sender.

When your package arrives, we will quarantine the package for 2 business weeks. Then we will inspect the product and test the item. After confirming the item is defective, we will send you the a replacement of the same item immediately. In the event that we find that the item is not defective, we will send the item back to you.

 

We appreciate your business and look forward to being your one stop shop for all your future adventures.